Help Guide
HELP CHAPTERS
Get help from YOUGRAPH quickly and easily
This help guide provides useful information about purchasing and downloading your YOUGRAPH
graphcis. To use our help guide, simply find the topic you want to read about from the table
of contents in the left-hand pane. Click on it, and the topic will be visible in the right-hand pane.
Look for quick tips placed throughout the guide that provide helpful information and
quick solutions to common issues.
For quick answers, view the FAQ.
If you can't find the information you're looking for here, simply email us with your questions
Account Management
Creating an Account
Creating a YOUGRAPH account registers you as a user. As a registered user, you will be
able to download free sample, buy and begin receiving email updates, promotions and offers.
To register, complete the following steps:
1. Click My Account in the top navigation on any page.
2. On the “My account” page, enter your e-mail address and click the “ New user” button.
The e-mail registered will be the access login name.
3. On the “Account confirmation” page, fill out the requested information and click
the “Continue” button. The fields denoted by * are obligated.
4. Check your register information; after that check your e-mail box, because at the
same moment we sent an e-mail automatically for you to activate your account.
(Also check your spam box)
5. Once you received the e-mail just click on the link sent by us that your account
will be activated.
Problems With Creating an Account
If you are with problems during the creating account process, you may
contact us informing the problem for we can solve it.
Email Address Usage
All orders must be placed under a registered email address. All our contacts and info are sent to the email address associated with the account. YouGraph will never sell, trade or otherwise distribute any account information. Please visit our Privacy Policy for additional information.
Your registered email address is used for communication purposes and serves as your account ID. All orders must be placed under a registered email address. All our contacts and info are sent to the email address associated with the account.
YouGraph will never sell, trade or otherwise distribute any account information.
Please visit our Privacy Policy for additional information.
Account Management
Accessing my account
To log in to your YOUGRAPH account, click Log In. Enter your email address and password.
If you are having trouble logging in please check that your username and password matches
your original registration. Also, check that the caps lock is off and that your browser is
set to allow cookies.
You Forgot Your Password
On the login page, select 'Forgot your password?'. Enter your email address and click Submit.
Your password will be sent to the corresponding email address.
You Forgot Which Email Address You Registered With
Attempt to log in using an old email address. If still unsuccessful, contact an Account
Manager for assistance. Please do not create a new account. Purchases under separate
accounts cannot be merged.
Account Management
Managing My Account
The My Account page allows you to view and download your t-shirt design,
manage your account information and view previous orders.
Editing My Account Settings
To modify your account information, including changing your password, email address,
billing information, mailing information; complete the following steps:
1. Log into your account.
2. Click 'Edit account' under the Account Details menu.
3. Update your account information.
4. Click continue.
Order History
To view your order history, click on 'Previous orders' under the Account Details menu.
Click on the order number to view the details of that particular order.
Accessing My Designs
If you purchased a single design, you may download your products from the My Account page on the link 'My downloads'.
Your royalty-free license will remain the same indefinitely.
QUICK TIP: You must be logged in to download the files.
Accessing My Designs - Subscription
If you ordered one of our subscription plans, you have the right to download 50 designs per month, on the “Download Subscription” link available on your “My account” page. After the period of your subscription has expired you will no longer have access to the design collection. If you would like to prolong your access and license to use the t-shirt design, you may purchase a new subscription.
Account Management
Accessing my design - ( T-shirt designs )
If you purchased a single design, you may download your products from the My Account
page on the link 'My downloads'. Your royalty-free license will remain the same indefinetely.
QUICK TIP: You must be logged in to download the files.
Subscription
You may access the designs collection by logging in and clicking on My Account. To locate a specific graphic, search by style, or use the Advanced Search to search by keyword. Your royalty-free license will remain the same indefinetely.
After the period of your subscription has expired you will no longer have access to the design collection. If you would like to prolong your access and license to use the t-shirt design, you may purchase a new subscription. Your royalty-free license will remain the same indefinetely.
Purchasing Products
Buying a t-shirt design
To purchase a YouGraph product, complete the following steps:
1. Select a category by clicking on the 'T-shirt Design' link.
2. On the category select the design you wish and click on the 'Buy' button.
3. View the design in a big size and click on the 'Buy Now' button. The design will be in 'My Cart'
(Obs. On that page you have the option of customize the design).
4. On the My Cart page, you have the information about your order. If you want to continue
buying, click 'Continue Shopping'.
5. To conclude your purchase, select the 'Mode of payment', and then create an account placing
your e-mail on 'New User' page.
6. After that, fill out a register and click 'Continue'. Review the information about your order and
click 'Continue', you will be redirected to a new window to enter your credit card information to
finalize the transaction. We do not store any credit card information.
7. Click the Place Order button.
Note: YouGraph is a VeriSign secure site. All credit card data is passed on to our
credit card processor to ensure that your information is not compromised.
Purchasing Products
Buying a subscription
To purchase a subscription, complete the following steps:
1. Click the subscription button on the top menu and select the subscription plan
you would like to purchase.
2. Click the Buy Now button.
3. On the My Cart page, you have the information about your order.
4. To conclude your purchase, select the 'Mode of payment' and click 'Begin Checkout'
and then create an account placing your e-mail on 'New User' page.
5. After that, fill out a register and click 'Continue'
6. Review the order information.
7. Click the continue button and you will be redirected to the
credit card area to conclude your order.
Note: YouGraph is a VeriSign secure site. All credit card data is passed on to our credit card processor to ensure that your information is not compromised.
Purchasing Products
Payment Options
We accept VISA, MasterCard, American Express and PayPal.
Purchasing with a Credit Card or PayPal
1. Select your product (design) or subscription plan and click buy now
2. On the Payment page (My cart) ,select Visa, MasterCard. American Express or PayPal.
3. Click 'Begin Checkout'.
4. Check your account info, read the license agreement and check the box to accept
the terms and click continue
5. Review the order info and click continue to be redirected to the credit card area
or paypal area.
6. On the credit card area enter your credit card number, select your expiration date
using the pull down menus and enter the 3 or 4 digit security code on your card.
In case of the payment be via paypal enter your paypal account in paypal area and follow
on-screen steps to complete your transaction.
Note: YOUGRAPH is a VeriSign secure site. All credit card data is passed on to our
credit card processor to ensure that your information is not compromised.
Purchasing Products
Supported applications
PC
Adobe Illustrator 9, 10 CS, CS2, CS3
CorelDRAW 9, 10, 11, 12, X3
MAC
Adobe Illustrator 9, 10 CS, CS2, CS3
CorelDRAW 9, 10, 11, 12, X3
Purchasing Products
Refund Policy
If you have any problems with a product or questions about your order, please contact us
by e-mail for help. Customers are given several opportunities in the purchasing process
to review their order and make corrections in order to avoid mistakes. Due to the digital
nature of the product, returns are generally not accepted unless there is a technical problem
with the layout files or content.
In such cases, replacements or substitutions will be arranged through our team.
Customers are encouraged to download the free sample designs to aid with purchasing decisions.
Downloading MAC files
Downloading and Unzipping Your design Files for the MAC
To download your design, complete the following steps:
1. Click on My Account at the top of the page.
QUICK TIP: You must be logged in to download designs.
2. Locate the design you want to download.
3. Click Download.
4. If you are running OS X or later, your MAC will automatically unzip your folder.
If it does not automatically unzip, you must unzip the file.
5. To unzip, double-click the zip file. It will automatically extract the folder and its content.
Note: If it does not extract, you do not have the necessary software.
You can download decompression utilities from WinZip.
Downloading files
Downloading t-shirt designs
1. To download your design, locate the t-shirt design you wish on the 'My Downloads'
button on the 'My Account' page.
2. Click on the design code to download.
3. In the File Download window, select the Save option
4. Save to the desired location on your computer.
5. When the download is complete, the design folder must be unzipped.
QUICK TIP: Look for the folder icon with the zipper. The name of the folder will be the
design item number, for example: 4-KG0011100.zip.
Downloading t-shirt designs from my subscription plan
1. Send designs to my account:
IMPORTANT: You must be logged in to download designs.
1.1 Click on My Account at the top of the page. Type e-mail and password in user
registered user and click login.
1.2 When enter on the page, will appear the phrase: No download liberated to your account!
(That's because you don't sent any design to your account).
1.3 Select the design and click 'Buy' button and then view the design in a big size and click on
the 'Add to my account' button. Follow the same steps to send other designs to
your account until complete your monthly credits of 50 designs per month.
1.4 To view the designs that you selected, click on the 'Subscription Downloads' button on the
'My Account' page. (Remember that you must be logged in to access the page).
2. Downloading t-shirt designs from my subscription plan
IMPORTANTE: Você deve está logado para ter acesso a sua conta.
2.1 To download your design, locate the t-shirt design you wish on the 'My Downloads'
button on the 'My Account' page.
2.2 Click on the design code to download.
2.3 In the File Download window, select the Save option.
2.4 Save to the desired location on your computer. When the download is complete, the
design folder must be unzipped.
To unzip the design file, complete the following steps:
1. Right-click the compressed file and select Extract All...
Note: If you do not see this option, you do not have the necessary software.
You can download decompression utilities from WinZip®.
2. Follow the on-screen instructions to extract all files to the desired location on your computer.
3. Navigate to where you extracted the design folder, open the application file and
begin customizing your design.
Licensing, Rights & Restrictions
Licensing
Single design and subscription Licensing
Please read the complete YOUGRAPH Royalty-Free End User License Agreement.
Royalty-Free t-shirt design (single design and subscription)
When you purchase a design any way included by subscription, it is governed by our
regular royalty-free license. Under this license, you have a perpetual right to use our products
multiple times for multiple projects without incurring additional fees. The rights granted
to you are non-exclusive, non-transferable and personal to you. The rights granted to you
are non-exclusive, non-transferable and personal to you. When you customize a design,
you can transfer it for your portfolio works or sale it for your customers..
Privacy Policy
YOUGRAPH respects your ability to make informed choices about the collection and use of your
personal information. For additional information, please view the Privacy Policy in full detail.
